Terms & conditions

Last updated: September 20, 2023

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

1- Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

2- Definitions

For the purposes of these Terms and Conditions:

1. Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country refers to: Sweden
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to NOUR HOUSE AB, Adlerfältsväg 4F, 213 65 Malmö, Skåne, Sweden.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Nour House AB, accessible from https://www.nour-house.se
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

1- Explanation

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service. We do not enter into agreements with minors (under 18) without the guardian’s approval.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

2- Placing Orders for Goods

By placing an Order for Goods through the Service, you warrant that You are legally capable of entering into binding contracts.

3- Your Information

If you wish to place an Order for Goods available on the Service, you may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

4- Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods availability
Errors in the description or prices for Goods
Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

5- Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

6- Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

We are not responsible if information made available on this Service is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our Service.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order. The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

On this website it is possible to pay with Swish, Payment cards (credit cards or debit cards) and by invoice via Riverty. All Goods purchased via payment cards are subject to a one-time payment.

1- Swish

Once the order has been approved, you have three minutes to open your App and complete the payment. Please note that the order is only sent when we have received your Swish payment.

2- Charge card

The money is deducted from your payment card directly at the moment of transaction or may take up to 2 days after your order is sent from us. Paying with a debit card is safe, all card information is sent encrypted and the payment method is tested. Our external supplier meets the requirements for PCI DSS and holds an SSL certificate.

We use the security solution 3D-secure for card payments. All payment cards may be subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.- See details below.

3- Invoice and Instalment Payment

When you choose to pay by invoice via Riverty, you can get up to 14 days of credit or 30 days. In order to be able to use invoicing, you must enter your social security number, so that we can make a simple credit report in a few seconds.

The invoice is sent out by Riverty via e-mail/mail in connection with the dispatch of your order, and you pay the invoice by the date(s) indicated on the (according) Invoice at the latest. The bank account and all required details will be set out in the (according) Invoice submitted to you by Riverty.

Please check your e-mail an extra time to make sure it is correct. If you have not received the invoice within two working days of your order, you should contact Riverty immediately.

Go to https://documents.riverty.com/terms_conditions/payment_methods/overview/se_en/default to read more about Riverty invoicing, reminder fee and interest rate

If payment is not made, a reminder fee of 60 SEK is added, as well as late payment interest of 24% per year. Personal data is handled in accordance with current legislation.

If you have questions regarding your invoice, wish to change the due date, or need a copy of your invoice, please contact Riverty. Go to https://www.riverty.com/en/business/products/contact-us/buy-now-pay-later/

4- Invoice – corporate customer

If you want to order for your company against an invoice, you can easily do that via our shop. All you need is your Organization number, contact person’s name, phone number, address and email address, as well as which product applies and quantity. Then you may get a call from us to confirm your order as well.

VAT

All prices on Nour-House.Se include 25% Swedish VAT and are stated in Swedish kronor SEK.

Shipment processing time

All orders are processed within the Same Business day -before shipping deadlines- and up to Two (2) business days. However, orders are not shipped or delivered on weekends and holidays.

according to the time we receive your order till the deadline for dispatching your order. the following dispatching times:

CARRIER	ORDER RECEIVED	ORDER DISPATCHED & SENT	ESTIMATED DELIVERY TIME
PostNord	Till 17.00	Before 17:30	1 – 3 business days
DHL-Service Point	Till 14.00	Before 17:30	1 – 3 business days

-All orders placed over the weekend are dispatched on Monday.
-All orders placed on holidays are dispatched on the next business-day Before 17:30
-All products that are marked Sold Out, will be delivered within 2-3 weeks. You will get a 10% discount if you would like to wait.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Free Shipping

FREE SHIPPING over SEK 999.

There is FREE shipping for purchases of SEK 1000 and more.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping cost may vary depending on the carrier you choose.

CARRIER	ORDER VALUE ($)	COST ($)	ESTIMATED DELIVERY TIME
PostNord	0 – 999 SEK	50 SEK	1 – 3 business days
DHL-Service Point	0 – 999 SEK	60 SEK	1 – 3 business days

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped and a tracking number(s) after that. The tracking number will be active within 24 hours.

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Complaints

In accordance with the Consumer Purchase Act, our customers have a 3-year right to complain.

You send the incorrect item to NOUR HOUSE AB, Adlerfältsväg 4F, 213 65 Malmö, Skåne, Sweden.

We reimburse you for the costs incurred in connection with the incorrect item being sent to us (e.g. petrol costs, parking costs, telephone costs and the like). Refunds are made within 10-14 days from when we receive information from you where the money should be deposited.

Complaints must be made as soon as the fault is discovered or should have been discovered. 2 months is considered a reasonable time to detect damage/defects to the products.

In the event of a dispute, we recommend that you contact the General Complaints Board, www.arn.se or Box 174, 101 23 Stockholm. We always follow their advice. You can also use the online complaint platform available on the European Commission website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SV.

For information about what rights you have as a consumer, you can visit the Swedish Consumer Agency’s website: http://www.konsumentverket.se/

Right of withdrawal

By law, there is a 14-day right of withdrawal on all distance purchases. We offer a 30-day right of withdrawal.

You must cancel your purchase within 90 days from the day you received your item. Please note that you need to have sent the item back within 14 days of notifying us.

Return policy

We offer a 30-day return policy as well. You have the option of a refund for the item. However, Items must be unworn and in original packaging. Return postage is to be covered by the buyer and proof of return postage must be obtained.

To start a return, You can download a Cancellation form here that you can use if you want. It is also possible to notify us by e-mail (Info@nour-house.se) that you wish to exercise your right of withdrawal. You send your goods to:

NOUR HOUSE AB
Adlerfältsväg 4F
213 65 Malmö-Sweden.

Remember to attach a message with your name and order number.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Transit time back to the warehouse may take 7 -10 business days.

Due to hygiene considerations, we are unable to receive items with damaged packaging or those that are not in a completely new condition. Please note that our products are not eligible for returns if they have been used or tested, and the right of withdrawal will not be applicable in such cases where the product’s packaging has been opened and used. You’ll also need the receipt or proof of purchase.

Refunds

All shipping costs are non-refundable. You are responsible for the cost of return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.

The refund will normally be made after receiving and approving your return. If approved, you’ll be automatically refunded on your original payment method.

If you have paid by credit card, we will refund the amount to your card. If you have transferred money instead, we ask you to send details of your bank, clearing number (4 digits) and your account number (up to 10 digits), and you will receive the amount in your account. The money is refunded within 14 banking days from when we have received the return, or proof that the return has been sent to us (receipt/photo from the place of delivery).

We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Cancellation/Change address

If you email us up to One (1) hour before the shipping deadline to info@nour-house.se, there is a chance we can cancel/change address in time!
Only then, we are able to accept cancellation and a full refund is due directly.

Refusal To Pick Up Delivery

If you do not pick up your package at the delivery point, it will be returned to us. The same applies if you have entered the wrong address.

Deliveries with DHL to the delivery service point remain for 7-14 days (check with your local DHL service point).

Orders sent as parcels (e.g. DHL) or registered mail must be picked up at the pick-up point designated by the shipping provider. If the shipment is not picked up, and it is sent back to us, an administration fee of SEK 160 will be charged from the customer.

If you have made a mistake, or if something is missing in the delivery address and you discover this after the order has been sent, your order will probably not be delivered, but will be returned to us.

An additional fee of SEK 40 is added for shipments that are to be sent again after we have received it in return due to wrong/missing information in the delivery address.

SEK 40 is also deducted from the payment if refund of returned shipment that was not picked up.

Should your order value be lower than the costs incurred, no refund will be made at all.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 SEK if You haven’t purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
“AS IS” and “AS AVAILABLE” Disclaimer: The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of Sweden, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution: If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver: Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.